Quality Management

Principles that provide the foundation for developing, enhancing, and managing the quality capabilities of all systems within a technology-centric enterprise. Quality management activities covered include defining quality based on quality management theory, formulating models for quality assessment using quality standards, strategically planning for quality, computing quality measures, designing improvement strategies, and linking to other enterprise performance metrics. Examination of these activities in the context of designing and managing production, service, and managerial processes that lead to the improvement of an enterprise’s quality, products, and services. Concepts demonstrated through selected case studies and a translational research project. Pre: Graduate standing.